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centre d'appels
experts

le

PERMETTRE AUX CENTRES DE CONTACT
DE CRÉER DES CHANGEMENTS POSITIFS
DANS L’EXPÉRIENCE CLIENT ET LA PRODUCTIVITÉ DES AGENTS

NOTRE PROMESSE ENVERS VOUS

réduire les coûts d'exploitation de votre centre de contact

Rationalisez les opérations de votre centre de contact avec l'automatisation des flux de travail et l'auto-assistance, en permettant ainsi à vos agents de gérer des conversations à plus forte valeur ajoutée

livrer vos projets dans les délais et le budget déterminés

Atteignez vos objectifs avec un intégrateur de systèmes reconnu en France et au Benelux, en s'appuyant sur son expertise auprès des centres de contact

déployer des services innovants à valeur ajoutée

Les services supplémentaires comprennent le self-service, les enquêtes post-appel, l'analyse des appels et le coaching.

améliorer votre expérience client

Améliorez l'efficacité de vos services sur n'importe quel point de contact client en déployant une plateforme digital cloud robuste et évolutive

AVEC PLUS DE DIX ANS D’EXPERTISE DANS LES SOLUTIONS DÉDIÉES AUX CENTRES DE CONTACT,

LES GRANDES MARQUES SUIVANTES NOUS ONT SÉLECTIONNÉS

POUR  ÊTRE LEUR PARTENAIRE DE CONFIANCE.

THESE BRANDS PREFERRED  COMWAYS

ASSOCIATIONS

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INDUSTRY

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SERVICE

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PUBLIC SECTOR

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FINANCE

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OTHER

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NOS CLIENTS DISENT

comways was very organized and professional, but still flexible to adapt with unexpected business constraints. Without any internal knowledge on the topic, we delivered the project on scope and budget while being carefully onboarded and trained to be able to maintain the service by ourselves afterwards.

Alexander Andin

VP New Businesses

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Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.

David Favest,VP Marketing

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comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.

Boryana Angelova  Senior Manager, Global Customer Service Processes

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comways deserves a 5-star rating. Their deep knowledge of Vonage, Salesforce, and integrations is impressive. They were organized, responsive, and agile, handling last-minute changes flawlessly. comways consistently delivers high-quality solutions, understanding and meeting our needs perfectly. Highly recommended!

Leonie Baur

Project Manager

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Perfect project follow-up that helped us in delivering in the tight schedule foreseen. Flexible in managing some adaptations on the go.

Luca Redaelli, Head of Customer Service Europe

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Over two years and 11 EU implementations, comways has been an invaluable partner for Uponor. Their expertise and support have made navigating complexities seamless. comways consistently exceeds expectations, promptly addressing challenges and sharing knowledge. Thank you, Comways, for your outstanding partnership. We look forward to continuing our collaboration.

Boryana Angelova

Senior Manager, Global Customer Service Processes

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Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.

Vincent Fraselle,Group Product Manager

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