Proporcione al gerente de su centro de contacto una vista de 360° sobre el desempeño operativo. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Aumente la eficiencia mediante la implementación de la automatización de servicios. Los chatbots se están convirtiendo en un componente clave en la transformación digital de los centros de contacto.
Proporcione al gerente de su centro de contacto una vista de 360° sobre el desempeño operativo. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
NUESTRO COMPROMISO CON USTED
mejore su experiencia de cliente
Aumente la eficiencia del servicio a través de cualquier punto de contacto con el cliente.
reduzca costes operacionales de su contact center
Elimine silos y agilice sus operaciones con la automatización de flujos de trabajo integrada.
implemente innovadores servicios de valor añadido
Los servicios complementarios incluyen autoservicio, encuestas post-llamada, análisis de llamadas y evaluación de agentes.
entregue su plataforma digital a tiempo y según presupuesto
Aplique cambios siguiendo un modelo ágil mientras se mantiene al día con la rápida evolución de la tecnología.
ESPECIALISTA EN INTEGRACIÓN DE SERVICIOS EN LA NUBE DE SALESFORCE CON SOLUCIONES CTI & AI/BOT PARA CONTACT CENTERS
NUESTROS CLIENTES DICEN
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Throughout 11 implementations across the EU and spanning over the course of two years, comways has consistently been an invaluable partner for us at Uponor. Their unwavering support and expertise have been instrumental in navigating unknown details and clarifying complexities. comways goes above and beyond by generously sharing knowledge and seamlessly jumping onboard to address problematic topics as they arise, exceeding our expectations every time. Their commitment truly sets them apart. Thank you, comways, for your outstanding partnership. We eagerly anticipate continuing our fruitful collaboration.
Boryana Angelova
Senior Manager, Global Customer Service Processes
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Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.
Vincent Fraselle,
Group Product Manager
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Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.
David Favest,
VP Marketing
comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.
Dirk De Spiegelaere, Customer Service Manager