Proporcione al gerente de su centro de contacto una vista de 360° sobre el desempeño operativo. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Aumente la eficiencia mediante la implementación de la automatización de servicios. Los chatbots se están convirtiendo en un componente clave en la transformación digital de los centros de contacto.
Proporcione al gerente de su centro de contacto una vista de 360° sobre el desempeño operativo. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
NUESTRO COMPROMISO CON USTED
mejore su experiencia de cliente
Aumente la eficiencia del servicio a través de cualquier punto de contacto con el cliente.
reduzca costes operacionales de su contact center
Elimine silos y agilice sus operaciones con la automatización de flujos de trabajo integrada.
implemente innovadores servicios de valor añadido
Los servicios complementarios incluyen autoservicio, encuestas post-llamada, análisis de llamadas y evaluación de agentes.
entregue su plataforma digital a tiempo y según presupuesto
Aplique cambios siguiendo un modelo ágil mientras se mantiene al día con la rápida evolución de la tecnología.
ESPECIALISTA EN INTEGRACIÓN DE SERVICIOS EN LA NUBE DE SALESFORCE CON SOLUCIONES CTI & AI/BOT PARA CONTACT CENTERS
Empresa
ASSOCIATIONS
INDUSTRY
SERVICE
PUBLIC SECTOR
FINANCE
OTHER
NUESTROS CLIENTES DICEN
comways was very organized and professional, but still flexible to adapt with unexpected business constraints. Without any internal knowledge on the topic, we delivered the project on scope and budget while being carefully onboarded and trained to be able to maintain the service by ourselves afterwards.
Alexander Andin
VP New Businesses
Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.
David Favest,VP Marketing
comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.
Boryana Angelova Senior Manager, Global Customer Service Processes
comways deserves a 5-star rating. Their deep knowledge of Vonage, Salesforce, and integrations is impressive. They were organized, responsive, and agile, handling last-minute changes flawlessly. comways consistently delivers high-quality solutions, understanding and meeting our needs perfectly. Highly recommended!
Leonie Baur
Project Manager
Perfect project follow-up that helped us in delivering in the tight schedule foreseen. Flexible in managing some adaptations on the go.
Luca Redaelli, Head of Customer Service Europe
Over two years and 11 EU implementations, comways has been an invaluable partner for Uponor. Their expertise and support have made navigating complexities seamless. comways consistently exceeds expectations, promptly addressing challenges and sharing knowledge. Thank you, Comways, for your outstanding partnership. We look forward to continuing our collaboration.
Boryana Angelova
Senior Manager, Global Customer Service Processes
Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.
Vincent Fraselle,Group Product Manager