Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.

Service Automation

Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.

Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.

digital conversations

From project definition through delivery

and into ongoing support

Consultancy

Business case development and validation
Solutions evaluation and selection
Requirements analysis and definitions
Functional and architectural solutions design
Project governance and implementation

Digital, voice and video channels integration
API based CRM/CTI integration
Back-office and ERP integration
WFM and quality monitoring integration
NLP/AI integration

SLAs and KPIs management
Monitoring and preventive maintenance
Incidents and problems management
Change and evolution management
DevOps services