From project definition through delivery 

and into ongoing support

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Consultancy

  • Business case development and validation 

  • Solutions evaluation and selection

  • Requirements analysis and definitions

  • Functional and architectural solutions design

  • Project governance and implementation

  • Digital, voice and video channels integration 

  • API based CRM/CTI integration 

  • Back-office and ERP integration

  • WFM and quality monitoring integration

  • NLP/AI integration 

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  • SLAs and KPIs management 

  • Monitoring and preventive maintenance 

  • Incidents and problems management  

  • Change and evolution management

  • DevOps services

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