Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
From project definition through delivery
and into ongoing support
Consultancy
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Business case development and validation
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Solutions evaluation and selection
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Requirements analysis and definitions
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Functional and architectural solutions design
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Project governance and implementation
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Digital, voice and video channels integration
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API based CRM/CTI integration
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Back-office and ERP integration
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WFM and quality monitoring integration
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NLP/AI integration
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SLAs and KPIs management
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Monitoring and preventive maintenance
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Incidents and problems management
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Change and evolution management
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DevOps services
