We focus on contact centres solutions

The Four Pillars Of Our Successful Project Delivery

Expertise

 

Holding a profound knowledge of contact centre solutions and operations, enables us to deliver projects in short timelines, rich in functionalities and with a committed fixed price

Innovation

 

Continuously following innovation for the benefit of our customers and projects; developing accelerators for fast and secured deployment, to maximize business value

Values

 

Operating with a high sense of integrity, quality, simplicity, and ongoing learning - we remain very attentive to our customers’ needs, challenges, and expectations

Agile

 

Delivering projects while keeping in constant touch with customers' product owners to ensure alignment with dynamic business needs and key performance indicators

Vision

Be the trusted integrator of contact centres across Europe

Mission

Provide solutions to optimize customers’ interactions and omnichannel

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KEY
FACTS

Meet the Team

comways has one of the largest teams in Europe with specific focus in integration of Contact Centre solutions; the team is composed of senior professionals with vast experience in related technologies and strategies.

  • Jorge Alamañac

    Solutions & Delivery Manager

    Jorge has over 20 years of combined experience in the Telco, Contact Center and CRM arena. Out of them 5 years at Accenture in which he was involved in multiple technological projects. For 9 years prior joining comways, he held managerial positions in development and solutions management at TWW, worldwide leader in contact center services. Jorge holds a degree in Electronic Engineering and a Master in Networks & Advanced Telecommunication Services. Jorge’s team, mostly based in Barcelona and Tel-Avivi, is constantly busy with exploring innovative solutions and market trends, to better tailor them to organizations needs and integrate them seamlessly to their existing applications.

  • David Azoulay

    Managing Director

    David has over 30 years of experience in mobile telecommunication and contact center industries. He held key-positions in several organizations world-wide and gained profound knowledge of the international telecommunication business and its trends in aspects of service, sales and operations. In Europe, David served as General Manager of the Ring Ring Company in Brussels; previously he was named Chief Operations Officer of FTA Communication Technologies in Luxembourg. Prior to that he was VP of Customer Care at YES-DBS, leading operator of Telco/TV services and this after holding several senior management roles in customer relations, marketing and products management within Motorola EMEA where he was VP of Customer Care.

  • Eddy Lootens

    New business Manager

    Eddy has 25+ years of  experience in the IT industry. Starting his career as infrastructure architect and project manager. Prior to joining comways then worked for 15 years as infrastructure and IT manager for a leading European consumers organization. He was heavily  involved in numerous projects for transforming the company to a digital first organization. He is very knowledgeable in Enterprise Architecture, agile and waterfall delivery and IT/Business alignment.  He is always looking for opportunities to create value. Eddy has a PhD in Physics on unsupervised learning in neural networks.

  • Alejandro Wasilewsky

    Customer Success Manager

    Alejandro has over 15 years of international experience in the IT and Contact Center business and was involved in projects at EMEA & APAC regions. He served as BPO Specialist and Business Analyst for solutions related to contacts, processes and customers relations management. He also held positions of Developer, Team Leader and Project Management within TWW, worldwide leader for contact center services. He obtained a degree of Programmer Analyst from ORT University in Uruguay. Alejandro Is based in Sofia where the support and operation center of Comways is located.

  • Olga Batseva

    HR & Admin Manager

    Olga has over 15 years of experience in Administration and HR. Prior joining Comways she held several positions in Sofia based international companies, including Administrative and Financial, and later HR manager in the Bulgarian branch of a leading international provider of full turnkey solutions for enterprises, telecom vendors and operators. She has a Master Degree in Russian Language and Literature from Sofia University. Olga is based in Sofia where the Support and operations center of Comways is located.

  • Vasyl Tretiakov

    Support & Infra Manager

    Vasyl has over 10 years of experience in the design, implementation and support of contact center solutions. He holds Master’s degree in Radio Engineer from National Technical University of Ukraine “Kyiv Polytechnic Institute”. Prior to joining Comways Vasyl worked for major system integrators in Ukrainian contact center market participating in pre-sales, design, implementation and support of solutions based on Avaya and Altitude products. He is based in Sofia, Bulgaria where the Support and operations center of Comways is located.

About

comways is engaged in the most fascinating area of businesses that care about their customers’ happiness. 
We provide and integrate best-of-breed in-cloud or on-premise contact center solutions to leading companies across Europe.  We are committed to improving the quality of conversations between customers and organizations.

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