Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
WE ARE THE CONTACT CENTER EXPERTS
THE FOUR PILLARS OF OUR SUCCESSFUL PROJECT DELIVERY
EXPERTISE
Holding a profound knowledge of contact centre solutions and operations, enables us to deliver projects in short timelines, rich in functionalities and with a committed fixed price
INNOVATION
Continuously following innovation for the benefit of our customers and projects; developing accelerators for fast and secured deployment, to maximize business value
VALUES
Operating with a high sense of integrity, quality, simplicity, and ongoing learning - we remain very attentive to our customers’ needs, challenges, and expectations
AGILE
Delivering projects while keeping in constant touch with customers' product owners to ensure alignment with dynamic business needs and key performance indicators
Vision
Be the trusted integrator of contact centres across Europe
Mission
Provide solutions to optimize customers’ interactions and omnichannel
Key Facts
-
Delivering projects for contact centres since 2007
-
International capacity with projects in Belgium, Brazil, France, Italy, Israel, Netherlands, Portugal, and Spain
-
Offices is Paris, Antwerp, Barcelona, Rotterdam, and Sofia
-
All professionals with contact centre expertise
-
Strong partnerships with Salesforce, Altitude and Vonage
-
Contact centre integrator of choice by large corporations
Meet the Team
comways has one of the largest teams in Europe with specific focus in integration of Contact Centre solutions; the team is composed of senior professionals with vast experience in related technologies and strategies.
Jorge Alamañac
Managing Director
Jorge has over 20 years of combined experience in the Telco, Contact Center and CRM arena. Out of them 5 years at Accenture in which he was involved in multiple technological projects. For 9 years prior joining comways, he held managerial positions in development and solutions management at TWW, worldwide leader in contact center services. Jorge holds a degree in Electronic Engineering and a Master in Networks & Advanced Telecommunication Services. Jorge and his team are constantly busy with exploring innovative solutions and market trends, to better tailor them to organizations needs and integrate them seamlessly to their existing applications.
Alejandro Wasilewsky
Customer Success Manager
Alejandro has over 15 years of international experience in the IT and Contact Center business and was involved in projects at EMEA & APAC regions. He served as BPO Specialist and Business Analyst for solutions related to contacts, processes and customers relations management. He also held positions of Developer, Team Leader and Project Management within TWW, worldwide leader for contact center services. He obtained a degree of Programmer Analyst.
Head of Admin & Finance
Asma has over 15 years of professional experience in finance, administration, and human resources within the information technology and services sector. She joined comways with a strong background in business operations, holding a Bachelor of Business Administration (BBA) Degree. Recently, she was appointed as Head of Administration & Finance, overseeing the overall financial and administrative operations of comways, including financial planning, reporting, and regular coordination with external auditors and international partners.
Bart Cruyt
Head of Sales & Business Development - Europe
Bart Cruyt brings 28 years of experience in ICT and CCaaS, helping European enterprise organisations modernise customer engagement and Contact Centre operations. Bart is currently managing Sales and Business Development at comways in Europe.
Previously, Bart drove Business Development roles across the Benelux for a European CCaaS vendor for over 15 years and began his career as Global Account Manager at Colt Technology Services in 1998. Throughout his career, he has managed strategic Enterprise relationships across EMEA, built strong partner ecosystems, and delivered measurable business value through Cloud and AI-driven customer service solutions.
Bart is passionate about technology and innovations that helps at creating meaningful experiences.
Delivery Manager
With over 25 years of experience in the IT sector, Javi dedicated his career to excelling in CRM and Contact Center solutions. He took on diverse roles, including development, design, and architecture, while working with multiple integrators and IT consulting companies. His expertise spans IT project management, CRM, Contact Center, and CTI solutions, particularly Salesforce Service Cloud, where he helps organizations enhance customer service and operational efficiency.
Marc Orange
Sr Account Executive
Marc has over 20 years of experience in telecommunication and 15 years in contact center industries. Prior to heading comways sales development in France, he oversaw all presales activities and managed several of our contact center deployments. Prior to joining comways, he developed a large experience in project management and presales, particularly in telecommunications and multimedia technologies. He was Product Line Manager at Interphase Corp., with worldwide responsibility for solutions for mobile and IP networks. Previously, he was responsible for presales of strategic accounts in Europe, and Program Director in Canada at NMS Communications, leading supplier of Voice & Video over IP technologies. He has also led Defense projects at Matra Nortel. Marc is engineer in electronics and industrial engineering
Vasyl Tretiakov
Support & Infra Manager
Vasyl has over 10 years of experience in the design, implementation and support of contact center solutions. He holds Master’s degree in Radio Engineer from National Technical University of Ukraine “Kyiv Polytechnic Institute”. Prior to joining comways Vasyl worked for major system integrators in Ukrainian contact center market participating in pre-sales, design, implementation and support of solutions based on Avaya and Altitude products. He is based in Sofia, Bulgaria where the Support and operations center of comways is located.
David Azoulay
Founder
David has over 30 years experience in Mobile Telecom and Contact Centre industries. He held key-positions in several organizations world-wide and gained profound knowledge of the international telecom business, and its trends in aspects of service, sales and operations. In Europe, David served as General Manager of Ring Ring in Brussels and prior to that he was VP of Customer Care at YES-DBS, leading operator of Telco/TV services, and this after holding several senior management roles in customer relations, marketing and products management within Motorola EMEA, where he was VP of Customer Care.