


Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.

Partnerships empowering our delivery


CTI/CRM
Partners
Salesforce is a global leader of CRM solution that help organizations deliver world-class service. Its Service Cloud features set – from live chat to searching the knowledge base and more – makes it the world’s #1 customer service solution. Service Cloud is now offered by comways as fully integrated solution to deliver support, faster and smarter.
