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Salesforce Launches Agentforce 3

Supercharging AI Agent Performance with Observability, Interoperability & Control

As AI agents become essential to modern business operations, one challenge persists: how do we scale and govern these agents effectively while maintaining trust, visibility, and ROI?

Enter Agentforce 3 — Salesforce’s latest evolution in its digital labor platform, purpose-built to solve precisely this. What’s New in Agentforce 3?

  • Command Center: A full observability layer providing real-time insights into agent health, performance, and outcomes. 
  • Model Context Protocol (MCP): Enables plug-and-play interoperability with over 30 AI partner platforms (AWS, IBM, PayPal, etc.). 
  • 100+ Prebuilt Industry Actions: Accelerate time-to-value and let businesses scale AI agents confidently.

Unified Agent Ecosystem - Agentforce integrates agents, data, apps, and metadata across the enterprise. With embedded AI observability via Agentforce Studio, teams can track, troubleshoot, and optimize large-scale deployments — without blind spots.

Enterprise-Grade Governance - Agentforce 3 isn’t just tech; it’s enterprise-ready AI infrastructure. Security, visibility, and oversight are built in — not bolted on.

Partner-Powered Scaling - Backed by Salesforce’s ecosystem of 250,000+ certified professionals, companies get the support they need to deploy AI agents that truly deliver business value.

Adoption Is Accelerating - over 200% increase in AI agent usage in the last 6 months; 8,000+ Salesforce customers already using Agentforce

Agentforce 3 will redefine how humans and AI agents work together — driving breakthrough levels of productivity, efficiency, and business transformation. As AI agents evolve from tools to teammates, Agentforce 3 sets the new standard for how enterprises manage, monitor, and multiply AI’s impact at scale.

For details on how to integrate @salesforce, @vonage in your contact center, please contact @comways.
 
 
 

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