Salesforce Launched Agentforce 3
- Asma Asad
- Sep 9, 2025
- 2 min read
Contact centers are on the front lines of AI transformation. Agentforce 3 puts you in full control of your digital workforce. Make AI your competitive edge - not a mystery.
Contact Centers Are Evolving - And AI Agents Are Leading the Charge - But there's a catch: most leaders can’t see what their AI agents are doing - let alone control or optimize them in real time. That’s a major blocker to scale. Salesforce just changed the game with the launch of Agentforce 3 - and if you’re leading a contact center, this is one you can’t afford to miss.
Total Visibility into AI Agents: With the new Agentforce Command Center, contact center leaders can now monitor AI agents like human agents. No more black box:
Real-time dashboards for performance, adoption, escalations, and outcomes
Alerts when error rates spike or SLAs are at risk
Detailed conversation tagging and trend analysis
Integrates natively with tools like Datadog, Splunk, Wayfound
Built directly into Service Cloud wallboards - right in the supervisor’s flow of work
This isn’t just AI in the background. It’s a fully accountable, measurable digital workforce.
Results from the Field: Top-performing teams are already seeing huge impact:
1-800Accountant: 70% of admin chats autonomously resolved during peak tax season
Grupo Globo: 22% boost in subscriber retention
Engine: 15% faster customer case resolution
PepsiCo: Unified customer insights and agent optimization at scale
And the best part? With Agentforce Studio, you can design, test, and deploy new agent behaviors fast - with natural language prompts and AI-powered evaluations.
Plug into Your Stack Without the Headaches: AI agents are only as powerful as the tools they can access. With native support for the Model Context Protocol (MCP), Agentforce connects to your existing tech stack without custom code:
Use MuleSoft to turn APIs into secure, agent-ready actions
Bring in Google Cloud, Box, Stripe, PayPal, and 30+ other partners
Stay in full control with enterprise-grade governance, tracing, and permissions
No more hand-coding integrations. Just plug and play - with trust.
Built for the Global Contact Center: Agentforce 3 runs on Salesforce’s enhanced infrastructure with:
Global availability
50% lower latency since January 2025
6 new languages + 30 more coming
High compliance for public sector call centers
Inline citations + web search for trustworthy answers
All while giving you a choice of LLMs (like Claude Sonnet from Anthropic or Google Gemini later this year) – so you’re never locked in. Deploy with Confidence. Scale with Purpose: Agentforce 3 offers 200+ prebuilt industry actions, from call routing and complaint resolution to sales and appointment setting. With flexible per-user pricing and 250,000+ certified Salesforce partners, you’ll never go it alone.
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