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Agentforce Voice: AI-Powered Voice for Every Channel

In a world that’s moving faster than ever, one thing hasn’t changed - when it matters most, customers still prefer to talk. The human voice remains the most natural, trusted, and emotional way to connect.

Agentforce Voice, a groundbreaking way to deliver AI-powered, natural conversations across phone, web, and mobile - all while keeping your unique brand voice at the center of every interaction.

What makes Agentforce Voice different? Agentforce Voice is an intelligent, conversational layer built directly into Salesforce - designed to transform customer conversations into trusted experiences. Using advanced natural language processing (NLP) and real-time CRM data, Agentforce Voice agents can manage complex conversations, understand intent and emotion, and deliver service that feels human - at scale.

With Agentforce Voice, you can design, test, and deploy voice agents right from Agentforce. There is no platform switching, nor extra complexity, a simple way to extend a digital agent into the voice channel. That means faster deployment, consistent experiences across every touchpoint, and less friction for implementation team.

Conversations grounded in CRM data - Every great customer interaction starts with context.

By connecting directly to Salesforce, Agentforce Voice provides your AI agents with a complete customer view - including history, preferences, and past interactions. This enables truly personalized dialogue, faster resolutions, and a level of trust that only comes from understanding your customer’s story.

Ultra low-latency interactions - from talk to action. Whether it’s processing a return, booking a service, or answering a billing question, Agentforce Voice can take action in real time. Conversations happen fluidly, without awkward pauses or long delays.

Also, there is a library of natural voices - Choose from a range of pre-built, high-quality voices to represent your business in the tone and style that best fits your customers. From warm and friendly to clear and professional, Agentforce Voice helps every interaction feel authentic and consistent with your brand. A consistent brand experience, everywhere - Whether a customer calls, chats, or speaks to your agent online, the experience feels unified. Agentforce Voice ensures that your tone, data, and logic remain the same - across every channel and every moment.

Agentforce Voice is different from traditional IVR - Unlike rigid menu-driven IVR systems, Agentforce Voice uses NLP to understand context, intent, and sentiment - creating fluid, human-like conversations. The result: faster resolutions, deeper trust, and a customer experience that feels truly human.





For details on how to integrate @salesforce, @vonage in your contact center, please contact @comways
 
 
 

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