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Omnichannel

Provide your contact center’s manager a 360° view on the operational performance.  Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others. 

Service Automation 

Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers. 

Analytics

Provide your contact center’s manager a 360° view on the operational performance.  Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others. 

digital conversations

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    About

    comways is engaged in the most fascinating area of businesses that care about their customers’ happiness. 
    We provide and integrate best-of-breed in-cloud or on-premise contact center solutions to leading companies across Europe.  We are committed to improving the quality of conversations between customers and organizations.

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