Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
OUR PROMISE TO YOU
improve your customer experience
Boost service efficiency across any customer touchpoint.
reduce your contact center operations cost
Eliminate silos and streamline your operations with integrated workflow automation.
deploy innovative value-add services
Supplemental services include self-service, post-call surveys, call analysis and coaching.
deliver your digital platform on time & budget
Apply changes in an agile model while keeping up with the rapid evolution of technology.
SPECIALIST IN INTEGRATION OF SALESFORCE SERVICE CLOUD
WITH CTI & AI/BOT SOLUTIONS FOR CONTACT CENTERS
THESE BRANDS PREFERRED COMWAYS
ASSOCIATIONS
INDUSTRY
SERVICE
PUBLIC SECTOR
FINANCE
OTHER
OUR CUSTOMERS SAY
comways was very organized and professional, but still flexible to adapt with unexpected business constraints. Without any internal knowledge on the topic, we delivered the project on scope and budget while being carefully onboarded and trained to be able to maintain the service by ourselves afterwards.
Alexander Andin
VP New Businesses
Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.
David Favest,VP Marketing
comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.
Boryana Angelova Senior Manager, Global Customer Service Processes
comways deserves a 5-star rating. Their deep knowledge of Vonage, Salesforce, and integrations is impressive. They were organized, responsive, and agile, handling last-minute changes flawlessly. comways consistently delivers high-quality solutions, understanding and meeting our needs perfectly. Highly recommended!
Leonie Baur
Project Manager
Perfect project follow-up that helped us in delivering in the tight schedule foreseen. Flexible in managing some adaptations on the go.
Luca Redaelli, Head of Customer Service Europe
Over two years and 11 EU implementations, comways has been an invaluable partner for Uponor. Their expertise and support have made navigating complexities seamless. comways consistently exceeds expectations, promptly addressing challenges and sharing knowledge. Thank you, Comways, for your outstanding partnership. We look forward to continuing our collaboration.
Boryana Angelova
Senior Manager, Global Customer Service Processes
Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.
Vincent Fraselle,Group Product Manager