for better contacts
SPECIALIST IN INTEGRATION OF SALESFORCE SERVICE CLOUD
WITH CTI & AI/BOT SOLUTIONS FOR CONTACT CENTERS
your customers' experience
Boost service efficiency across any customer touchpoint by deploying a robust and scalable cloud digital platform
to reduce your contact centre's operations cost
Streamline your contact centre's operations with workflows automation and self-care, freeing your agents to manage higher-value conversations
to deliver your
projects on time and budget
Achieve success with a recognized systems integrator in France and Benelux, leveraging on its expertise in contact centres
OUR CUSTOMERS SAY
Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.
Group Product Manager
Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.
comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.
Dirk De Spiegelaere, Customer Service Manager