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Digital conversations

for better contacts

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SPECIALIST IN INTEGRATION OF SALESFORCE SERVICE CLOUD 

WITH CTI & AI/BOT SOLUTIONS FOR CONTACT CENTERS

On the Phone

New & Noteworthy

Connect Your Amazon Connect to WhatsApp

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OUR PROMISE TO YOU

to improve

your customers'  experience 

Boost service efficiency across any customer touchpoint by deploying a robust and  scalable cloud digital platform

to reduce your contact centre's operations cost

Streamline your contact centre's operations with workflows automation and self-care, freeing your agents to manage higher-value conversations

to deliver your

projects on time and budget 

Achieve success with a recognized systems integrator in France and Benelux, leveraging on its expertise in contact centres

OUR CUSTOMERS SAY

Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.

Vincent Fraselle,
Group Product Manager

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Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.

David Favest,
VP Marketing

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comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.

Dirk De Spiegelaere, Customer Service Manager

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  • LinkedIn

BuyWay

Euroconsumers

Keytrade Bank

Mutualité Chrétienne

Renault

Sodexo

STIB

SNCB

Thalys

SAMPLE
projects

CTI/CRM

Altitude

Salesforce

Vonage

ARTIFICIAL INTELLIGENCE

Google/Dialogflow

IBM/Watson

MS/Bot-Services

OUR
partners