Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Digital conversations
for better contacts
SPECIALIST IN INTEGRATION OF SALESFORCE SERVICE CLOUD
WITH CTI & AI/BOT SOLUTIONS FOR CONTACT CENTERS
to improve
your customers' experience
Boost service efficiency across any customer touchpoint by deploying a robust and scalable cloud digital platform
to reduce your contact centre's operations cost
Streamline your contact centre's operations with workflows automation and self-care, freeing your agents to manage higher-value conversations
to deliver your
projects on time and budget
Achieve success with a recognized systems integrator in France and Benelux, leveraging on its expertise in contact centres
OUR CUSTOMERS SAY
Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.
Vincent Fraselle,
Group Product Manager
"
euroconsumers
Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.
David Favest,
VP Marketing
"
STIB-MIVB
comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.
Dirk De Spiegelaere, Customer Service Manager
"
SODEXO
SAMPLE
projects
BuyWay
Euroconsumers
Keytrade Bank
Mutualité Chrétienne
Renault
Sodexo
STIB
SNCB
Thalys
OUR
partners
CTI/CRM
Altitude
Salesforce
Vonage
ARTIFICIAL INTELLIGENCE
Google/Dialogflow
IBM/Watson
MS/Bot-Services