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WhatsApp
for Amazon Connect

​​WhatsApp User

WhatsApp Connector

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Amazon
Connect

Your
Agent

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Your
Chatbot

Harness the world’s most popular communication app and open vital new avenues for your customers to engage with your business most conveniently.  

Let your customers be connected instantly with an agent, and enjoy an effortless, relaxing text conversation with zero complications.  

The WhatsApp Connector by Comways takes Amazon Connect further by unlocking support service via WhatsApp.  

Allows you to answer your customers WhatsApp messages from within Amazon connect, either by a human agent or an Amazon Lex bot (optional). 

  • Customers can connect with your contact center at their convenience

  • Enhance your customer’s journey: less wait time and consistent service

  • Smooth transfer to an agent at any time during the conversation

  • Increase agent efficiency by freeing-up agents from routine tasks

  • Lower operational cost for your contact center 

PROVIDE
  • Details of your Facebook/WhatsApp Business Account

  • A phone number to be used for your Business WhatsApp

  • Details of your Amazon Connect Contact Flow ID 

... AND YOU ARE UP AND RUNNING
HOW TO SUBSCRIBE 
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