for Amazon Connect
Harness the world’s most popular communication app and open vital new avenues for your customers to engage with your business most conveniently.
Let your customers be connected instantly with an agent, and enjoy an effortless, relaxing text conversation with zero complications.
The WhatsApp Connector by Comways takes Amazon Connect further by unlocking support service via WhatsApp.
Allows you to answer your customers WhatsApp messages from within Amazon connect, either by a human agent or an Amazon Lex bot (optional).
Customers can connect with your contact center at their convenience
Enhance your customer’s journey: less wait time and consistent service
Smooth transfer to an agent at any time during the conversation
Increase agent efficiency by freeing-up agents from routine tasks
Lower operational cost for your contact center
Details of your Facebook/WhatsApp Business Account
A phone number to be used for your Business WhatsApp
Details of your Amazon Connect Contact Flow ID