What are the benefits of Salesforce Telephony Integration?

*Provide the ability to reach more prospects: computer telephony integration removes the need for manual dialing, which can be slow and cumbersome.

*Improve leads conversion: your reps can preview all prospect information before placing a call. The more your reps know about a lead, the more they can tailor the conversation to the prospect.

*Increase the use of your CRM: by having your reps make all calls from a phone that is integrated with Salesforce, you will automatically track these calls.

*Improve your Sales & Service teams performance: dashboards track KPIs like the number of calls made, call duration, and opportunities created. Also, view reports from within Salesforce that combine all your service metrics.

*Offer callers simple self-service: allows you to provide self-service options along with the ability to connect to a live agent.

*Route calls from your toll-free phone number: ACD functionality allows you to route calls based on the caller’s phone number to the appropriate agent.

*Reduce your call handle times: provide immediate access to the information you have stored in your CRM, along with incoming calls, reducing the time it takes your agents to resolve issues.


comways is engaged in the most fascinating area of businesses that care about their customers’ happiness. 
We provide and integrate best-of-breed in-cloud or on-premise contact center solutions to leading companies across Europe.  We are committed to improving the quality of conversations between customers and organizations.

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