Conversational Chatbots

More Human chatbots - with machine learning, artificial intelligence, and natural language processing, chatbots are becoming more conversational and deliver personalized customer experience:

Use of AI in Contact Centers - chatbots, virtual assistants, messaging and other new technologies are helping transform call centers. AI chatbot trends aim at saving costs significantly when businesses upgrade from inefficient IVR technology to AI:

Voice Bots are Becoming Mainstream - voice recognition technology is improving its accuracy. Check interacts with users by texting back and replying to queries, supporting both voice and text queries.

Messaging Platforms - the combination of voice and text-based are becoming a preferred way to access digital services. They provide the best solutions to both the customers and agents in various areas.



comways is engaged in the most fascinating area of businesses that care about their customers’ happiness. 
We provide and integrate best-of-breed in-cloud or on-premise contact center solutions to leading companies across Europe.  We are committed to improving the quality of conversations between customers and organizations.

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