More Human chatbots - with machine learning, artificial intelligence, and natural language processing, chatbots are becoming more conversational and deliver personalized customer experience: https://lnkd.in/gCA9yuf
Use of AI in Contact Centers - chatbots, virtual assistants, messaging and other new technologies are helping transform call centers. AI chatbot trends aim at saving costs significantly when businesses upgrade from inefficient IVR technology to AI: https://lnkd.in/fJM3tZu
Voice Bots are Becoming Mainstream - voice recognition technology is improving its accuracy. Check https://lnkd.in/gTXkDF5 interacts with users by texting back and replying to queries, supporting both voice and text queries.
Messaging Platforms - the combination of voice and text-based are becoming a preferred way to access digital services. They provide the best solutions to both the customers and agents in various areas.