Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Case Manager
Turn any customer inquiry into a case to ensure proper routing to the right agent, and for tracking its optimal resolution
WFM
The processes of forecasting workload in different touchpoints and secure agents planning accordingly
Coach
Provide feedback to your agents based on an objective and a transparent evaluation process of conversations
