for Amazon Connect
Harness the world’s most popular communication app and open vital new avenues for your customers to engage with your business most conveniently.
Let your customers be connected instantly with an agent, and enjoy an effortless, relaxing text conversation with zero complications.
The WhatsApp Connector by Comways takes Amazon Connect further by unlocking support service via WhatsApp.
Allows you to answer your customers WhatsApp messages from within Amazon connect, either by a human agent or an Amazon Lex bot (optional).
Secure efficiency and quality of your contact centre
with solutions used in top service organizations
Turn any customer inquiry into a case to ensure proper routing to the right agent, and for tracking its optimal resolution
The processes of forecasting workload in different touchpoints and secure agents planning accordingly
Provide feedback to your agents based on an objective and a transparent evaluation process of conversations
Customers can connect with your contact center at their convenience
Enhance your customer’s journey: less wait time and consistent service
Smooth transfer to an agent at any time during the conversation
Increase agent efficiency by freeing-up agents from routine tasks
Lower operational cost for your contact center
Details of your Facebook/WhatsApp Business Account
A phone number to be used for your Business WhatsApp
Details of your Amazon Connect Contact Flow ID