​​WhatsApp User

WhatsApp Connector

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Your
Agent

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Your
Agent

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WhatsApp
for Amazon Connect

Harness the world’s most popular communication app and open vital new avenues for your customers to engage with your business most conveniently.  

Let your customers be connected instantly with an agent, and enjoy an effortless, relaxing text conversation with zero complications.  

The WhatsApp Connector by Comways takes Amazon Connect further by unlocking support service via WhatsApp.  

Allows you to answer your customers WhatsApp messages from within Amazon connect, either by a human agent or an Amazon Lex bot (optional). 

Work desk

ADDITIONAL SOLUTIONS

Secure efficiency and quality of your contact centre 

with solutions used in top service organizations

Case Manager

 

Turn any customer inquiry into a case to ensure proper routing to the right agent, and for tracking its optimal resolution  

WFM

 

The processes of forecasting workload in different touchpoints and secure agents planning accordingly 

Coach

 

Provide feedback to your agents based on an objective and a transparent evaluation process of conversations

  • Customers can connect with your contact center at their convenience

  • Enhance your customer’s journey: less wait time and consistent service

  • Smooth transfer to an agent at any time during the conversation

  • Increase agent efficiency by freeing-up agents from routine tasks

  • Lower operational cost for your contact center 

PROVIDE
  • Details of your Facebook/WhatsApp Business Account

  • A phone number to be used for your Business WhatsApp

  • Details of your Amazon Connect Contact Flow ID 

... AND YOU ARE UP AND RUNNING
HOW TO SUBSCRIBE 
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