Time to Value

Less than 30 days implementation  cycle

Cost Effective

Enterprise solution with moderate budget

Rice Delivery

Key deliverables are available as of Day One

  • Screen pop of Salesforce records to the agent

  • Outbound call via click-to-dial and manual dial

  • Telephony to agents via WebRTC or fixed/mobile phone

  • VCC solution configured is integrated with Salesforce Sales / Service Cloud

  • Inbound calls processed by an IVR and delivered to agents via queues

  • Caller identification based on CLI matching with Salesforce Account / Contact records

  • Monitoring & Supervision

  • Call recording

  • Reporting

Work desk

ADDITIONAL SOLUTIONS

Secure efficiency and quality of your contact centre 

with solutions used in top service organizations

Case Manager

 

Turn any customer inquiry into a case to ensure proper routing to the right agent, and for tracking its optimal resolution  

WFM

 

The processes of forecasting workload in different touchpoints and secure agents planning accordingly 

Coach

 

Provide feedback to your agents based on an objective and a transparent evaluation process of conversations