Case Manager

 

Turn any customer inquiry into a case to ensure proper routing to the right agent, and for tracking its optimal resolution  

WFM

 

The processes of forecasting workload in different touchpoints and secure agents planning accordingly 

Coach

 

Provide feedback to your agents based on an objective and a transparent evaluation process of conversations

Work desk

ADDITIONAL SOLUTIONS

Secure efficiency and quality of your contact centre 

with solutions used in top service organizations

About

comways is engaged in the most fascinating area of businesses that care about their customers’ happiness. 
We provide and integrate best-of-breed in-cloud or on-premise contact center solutions to leading companies across Europe.  We are committed to improving the quality of conversations between customers and organizations.

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