Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Less than 30 Days Implementation Cycle
Enhance your Service Cloud with Omnichannel Voice integration
More than 400 leading businesses across Europe selected Vonage Contact Center (VCC) to boost their customer and agent experience.
Partnering with Vonage, comways makes it surprisingly easy and cost effective to deploy your next Contact Centre solution.
The time to upgrade your voice and digital contact centre solution is now.
Contact Center Solution
offered by Vonage & comways
Following comways’ proven 6 steps deployment methodology, your project will be implemented in less than 30 days
Three workshops of functional design with business reps
Deployment of VCC packages in Salesforce and telephony setup
Development of call-flows and solution configuration
Preparing testing documents and processes/resources
Deployment in pre-prod and setup of reports/dashboards
Acceptance/fixing/training and plan/confirm move to production
Enhance your Contact Center
WITH
Cloud Voice Integration
Depending on your Digital Transformation Strategy, comways offers additional services and features, such as:
For more than 12 years, comways helps organizations of all size across industries, to provide better customer experience in Omnichannel mode. Empowered by strong partnership with leading CRM, CTI and AI vendors and by holding profound expertise in Contact Centre solutions and operations, comways became a trusted integrator in France and Benelux. www.comways.eu
Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. True to our roots as a technology disruptor, we've embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels. www.vonage.com