Less than 30 Days Implementation Cycle

Enhance your Service Cloud with Omnichannel Voice integration

More than 400 leading businesses across Europe selected Vonage Contact Center (VCC) to boost  their customer and agent experience.

Partnering with Vonage, comways makes it surprisingly easy and cost effective to deploy your next Contact Centre solution.

The time to upgrade your voice and digital contact centre solution is now.

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Contact Center Solution

offered by Vonage & comways

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Following comways’ proven 6 steps deployment methodology, your project will be implemented in less than 30 days

Formalizing scope of work and resources allocation

Licenses/service agreement with Vonage

Three workshops of functional design with business reps

Deployment of VCC packages in Salesforce and telephony setup

Development of call-flows and solution configuration

Preparing testing documents and processes/resources 

Deployment in pre-prod and setup of reports/dashboards 

Acceptance/fixing/training and plan/confirm move to production  

Deployment in Production 

Run-book is confirmed

Hypercare

Update backlog and next sprints for solution evolution

Enhance your Contact Center

WITH

Cloud Voice Integration

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Depending on your Digital Transformation Strategy, comways offers additional services and features, such as: 

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For more than 12 years, comways helps organizations of all size across industries, to provide better customer experience in Omnichannel mode. Empowered by strong partnership with leading CRM, CTI and AI vendors and by holding profound expertise in Contact Centre solutions and operations, comways became a trusted integrator in France and Benelux. www.comways.eu

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Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and  programmable communications solutions via APIs. True to our roots as a  technology disruptor, we've embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across  all communications channels. www.vonage.com

Enhance your Contact Center

WITH

Cloud Voice Integration

 
Yes, I want to find out more, please contact me.

Thanks for submitting!