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contact center
experts

the

EMPOWERING CONTACT CENTERS TO CREATE POSITIVE CHANGE
IN CUSTOMERS AND AGENTS' EXPERIENCE

OUR PROMISE TO YOU

improve your customer experience 

Boost service efficiency across any customer touchpoint.

reduce your contact center operations cost 

Eliminate silos and streamline your operations with integrated workflow automation.

deploy innovative value-add services  

Supplemental services include self-service, post-call surveys, call analysis and coaching. 

deliver your digital platform on time & budget 

Apply changes in an agile model while keeping up with the rapid evolution of technology.

SPECIALIST IN INTEGRATION OF SALESFORCE SERVICE CLOUD 

WITH CTI & AI/BOT SOLUTIONS FOR CONTACT CENTERS

Finance

Discover why these brands preferred comways 

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OUR CUSTOMERS SAY

Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.

Vincent Fraselle,
Group Product Manager

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Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.

David Favest,
VP Marketing

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comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.

Dirk De Spiegelaere, Customer Service Manager

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